Refunds and Returns Policy

At Meridian Hardware, we aim to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our policy below:

1. Eligibility for Returns

• Returns must be initiated within 7 days of delivery.
• Items must be unused, undamaged, and in their original packaging, including all parts and manuals.
• Items that have been installed, used, or are missing parts will NOT be accepted for return.
• Customized or special-order products are not eligible for return.

2. Refunds and Exchanges

Please note that we do NOT offer cash or monetary refunds. If your return is approved, you will receive either:

• Store Credit: Valid for 3 months from the date of issue and is non-transferable.
• Exchange: An exchange for a similar or alternative product of equal value.

3. Damaged or Incorrect Items

Please inspect your order at the time of collection or delivery. Our team will assist you in checking that all items are complete, undamaged, and in good condition.

• If an item is found to be damaged, defective, or incorrect at the time of delivery or pickup, notify us immediately.
• We will offer an exchange or store credit in these cases—no cash refunds will be provided.
• Once an item has been accepted at our shop or upon delivery, we are no longer liable for any damage, loss, or defects occurring thereafter.
• The customer assumes full responsibility for the item once it has been accepted.

4. Contact Us

For returns or support, please reach out via the details below: